Instructor: Jon Schreibfeder
Inventory is probably a distributor’s largest asset. But few organizations have a comprehensive set of metrics that facilitate the processes of setting goals, evaluating performance, and identifying opportunities for improvement.
Instructor: Andrew Johnson
Whether your company is looking at pulling the trigger on a new eCommerce platform, a ERP system, or discussing grand ideas like Industry 4.0, too many industrial distributors are falling prey to the temptation to swing for the innovation fences, attempting to hit an innovation homerun, inevitably striking out. This course will tackle the topic of innovation in practical terms with a discussion lead by a true practitioner with a desire to share his story and in so doing help other distributors find their way in the ever-changing landscape.
Instructor: Steve Deist
Better pricing is one of the fastest ways to put more money on the bottom line. But…pricing changes can be complex and risky. This course outlines the steps to build a world-class pricing program that will grow profit while managing short- and long-term risks. We start with strategies and tactics for aligning your pricing with the market and your company goals.
Instructor: Albert Bates, Ph.D.
Only about 10% of all companies make as much profit as they should. This is true across almost all industries. The "Improving the Bottom Line" course will demonstrate how to improve your financial results, not just a little, but a lot. The course emphasizes two essential concepts: Planning Profits First and Setting Profit Priorities. The first of these topics will focus on treating profit as the first element of the plan that should be developed each year.
Instructor: Randy Disharoon
Participants will learn the four phases of Leadership & Professional Development: 1) Build Within – take a personal Leadership & Professional Development assessment and begin to assimilate the four keys to develop your capacity to lead yourself and others.
Instructor: Steve McClatchy
Communicate Effectively, Resolve Conflict, Hold Others Accountable & Lead High-Performance Business Relationships If you are in business today you are in the business of relationships. The skills of communicating effectively, working with diverse multi-generational teams, setting expectations, giving and receiving feedback, gaining commitment, resolving conflict, and getting others to follow through can be the most important skills you will ever develop as a leader.
Instructor: Mike Marks
The pandemic has accelerated many of the industry forces already in play for distribution. Mike will share innovative and best practices from those distributors who are ahead of the disruptions. Change creates opportunities for those firms not hostage to their own history.
Instructor: Mary Kelly, Ph.D., CSP, CPAE, Commander, USN (ret)
Do you know the 6 stages of responses during a crisis? When facing a crisis, most people remain in stages 1-4 of the 6 stages. This is normal and instinctive as people move to protect what is closest to them. There is a silver lining. Every crisis is a catalyst for innovation, creativity, invention, and advancement.
Moderator: Dirk Beverage Panel: Mary Kelly, Ph.D., CSP, Commander, US Navy (ret), Mike Marks, Paul Reilly
Our panelists have each lived through adversity and tough times that have put all of their skills to the test. Through trial and error, they have each established their own brand of currency that has helped them survive and thrive during tough times.
Instructor: Lisa Ryan
COVID-19 has turned our world upside down. When the frustration, stress, and confusion associated with all of the new processes, technologies, and ways of doing business, it’s sometimes hard to find anything good about our current situations. In this course, you’ll have the opportunity to learn and be reminded of principles that make a difference.
Instructor: Gail Alofsin
Successful companies have one major thing in common – excellent managers and strong leaders. How do you build a culture of success irrespective of your title? Wherever you are on the “Leadership & Professional Development ladder,” this presentation is designed to assist you as you build and contribute to a culture of success.
Instructor: Skip Weismann
Dozens of books have been written about trust in the last two decades and each layout the case for the power of trust, but they ignore the higher value of respect. Civility and respect seem to be at an all-time low in society and in the workplace. This course will explore the power of trust, the importance of context in trust, and five aspects of trust necessary to make work relationships work and participants will explore why trust is not enough.
Instructor: Kathy Newton, Ph.D.
You will learn how to take a "systems" viewpoint of the organization; learning tools to identify productivity gaps in your firm and working towards a balance for employee activities such as recruiting and hiring great people, onboarding and training, compensation and incentives, performance evaluation and employee development.
Instructor: Dirk Beveridge
Many leaders throughout distribution get caught up in the day-to-day and lose sight of what is possible. Great Leadership & Professional Development begins with a vision. As a leader, it is incumbent upon you to clearly define a future reality - what you and your team are ultimately working towards.
Instructor: Steve Yastrow
Why are most marketing messages ignored? Because companies communicate information that isn’t important to customers, in formats that don’t connect with customers. In this course, Steve will describe how your customers think in stories, not in bullet points. And the stories your customers care about most are stories about themselves, not about you.
Instructor: Jamie Turner
Are you struggling to keep up with all of the new and emerging technologies in sales and marketing? If so, you’re not alone -- many executives are afraid of being left behind while their customers adopt new technologies and change their behaviors. If you're concerned about all of the changes taking place in business or would like to learn how to use digital marketing to grow your sales and revenues, we have some good news.
Instructor: Jason Bader
This course is all about building a profitable operation. Managers of these locations need to understand how to lead their team down the path of profitability. It starts with getting everyone on the same page so that the location can provide a superior customer service experience.
Instructor: Anne Patterson
Today’s Small to Medium Enterprises (SME’s) have an unprecedented selection of software solutions. And cloud-based hosting has virtually exploded the number of options. But with the plethora of alternatives comes the challenge: how to select the solution that best fits your company’s needs? And once selected, how to implement – without bleeding the organization’s budget and bandwidth? And once implemented, how to leverage to move the needle on operational performance? These are the three questions covered in our course. Learn how to make technology work for you, not the other way around - which so often seems to be the case.
Instructor: Jim Pancero
This interactive course will show you, as the leader of your team, the selling skills you most want and need within your reps in today’s post-virus selling environment. You will learn the evolution of selling explaining why so many of your senior sales reps are still stuck in outdated and ineffective selling philosophies.
Instructor: Colleen Stanley
The best sales managers are great teachers because they have the ability to transfer the knowledge, habits and skills that made them a top performer. The reality is that many sales managers have never learned key principles of training and coaching. The result is repeated selling mistakes by their team and misdiagnosis of the root cause for lack of sales results
Instructor: Don Buttrey
Objections will come. Sales professionals must be trained and ready to deal with them effectively. You need to SELL Defense! Complaints are inevitable. Every company makes mistakes – it’s how our professionals interact with the customer that makes the difference.
Instructor: Joe Ellers
The role of sales management has changed over the past 25 years. The primary change is a shift from customer relationship management to the need for more focused, proactive sales effort. In this course, we will address the core elements of effective sales management, including a set of specific tools that can be implemented immediately: The Sales Planning Matrix, Product/Market Focus, Target Accounts (and Prospects), Calendar Management, Opportunity Management, and Joint Calls.
Instructor: Sam Richter
In a prospect or client meeting, do you talk mainly about you and your organization? Or is the conversation focused on the other person and what he or she cares about? Do you make your prospects and clients feel important? Are you relevant? It's no longer enough to be interesting. In today's world, you need to be interested. In this dynamic presentation, you will discover ways to find online information (that 99% of people have no clue how to do) and apply it to immediately grow your business.
Instructor: Paul Reilly
Today’s sellers face familiar challenges at unprecedented levels. Markets are flooded with tough competitors selling similar products and services. With the commoditization of products and services, customers become increasingly price sensitive. This tone-setting presentation introduces you to Value-Added Selling. You’ll learn several ideas that will help you implement this go-to-market strategy.
