Bookstore
The University of Innovative Distribution recommends the following books to add to your collection. Please note that you will be directed to another website to purchase these books as we do not fulfill the orders.
Emotional Intelligence For Sales Success
Colleen Stanley
Emotional intelligence plays a vital role at every stage of the sales process. It’s easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to avoid when they build their emotional intelligence. Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills and expand your emotional toolkit. Increasing your emotional intelligence is a sure way to overcome tough selling encounters. In Emotional Intelligence for Sales Success, you’ll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more. Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance--and your success.
Why Leaders Fail and the 7 Prescriptions for Success
Mary Kelly, PhD, Commander, US Navy (ret)
Why do so many leaders fail, and what do the best do differently?
Whether you're in your first year of leadership or your 20th, Why Leaders Fail is a must read for aspiring leaders who know they need to be constantly learning, improving, and developing their leadership skills.
- Gain insight into behaviors that may be sabotaging the loyalty of your direct reports.
- Identify the barriers undermining your team's ability to get things done.
- Understand why your top talent may not be performing up to their potential.
- Gain tools to help you align team goals with the organizational mission.
- Gain awareness of how you are perceived by your direct reports, peers, and supervisors.
- 49 actionable prescriptions for success.
- Facilitate an environment where employees can grow and develop to their full potential.
- Free access to a personalized leadership assessment to identify your leadership strengths and weaknesses.
In Case of Emergency, Break Glass!
Mary Kelly, PhD, Commander, US Navy (ret)
If you had to evacuate, would you be able to grab all of your important papers in less than a minute? If something happened to you, would a trusted friend or family member be able to take care of your family, business, and other obligations? Simplify the process of organizing and understanding your most important documents, and make it easy on other people in case you cannot act on your behalf.
Does your family know what to do in case something happens to you?
Do you have a process in place for what happens next?
Who takes care of your children, your parents, and the dog and cat?
This manual makes everything easy! The In Case of Emergency, Break Glass! book walks you through the details you need to have in place to take care of your friends, family, and business responsibilities. Topics include: Letters of Instruction, Wills, Trust, Powers of Attorney, Health Care Directives, Finances, Insurance, Memorial details, and caring for children, seniors, and pets. Make your family's most difficult time easier by getting this done!
Old Dog, New Clicks: Online Industrial and B2B Marketing Know-How for the 21st Century
Bob DeStefano
Two big, related dynamics are changing the field of industrial and B2B marketing: It's an ever-younger crowd with a penchant for the wired and the wireless, and they don't enjoy phone sales calls. They're likely to Google you first, pop over to your website, then check out your social media accounts. How will they find you? What will they find when they do?
Effective Sales Incentive Design for Distributors: What’s the Right Plan?
Mike Emerson, Steve Deist
Effective Sales Incentive Design for Distributors: What’s the Right Plan? is designed for top wholesale distribution executives and sales managers who are looking for the answer to this question: “How can I get my sales reps to just do what I want them to do?”
Getting the Most Out of CRM: Best Practices for Wholesaler-Distributors
Mark Dancer
Experienced wholesaler-distributors say CRM (Customer Relationship Management) is fast becoming a standard practice. More than that, it’s becoming an essential tool for managing a high-performing distribution sales organization.
Optimizing Distributor Profitability: Best Practices to a Stronger Bottom Line
F. Barry Lawrence, Ph.D., Senthil Gunasekaran, Pradip Krishnadevarajan
There are 47 best practices in Optimizing Distributor Profitability: Best Practices to a Stronger Bottom Line and all were developed from actual experiences of 84 real wholesale distribution firms across our industry. This groundbreaking research study is not academic modeling or theory; it is a powerful weapon for you to use to enhance your shareholder value.
Customer Stratification: Best Practices for Boosting Profitability
F. Barry Lawrence, Ph.D., Pradip Krishnadevarajan, Senthil Gunasekaran
Best-in-class distributors categorize customers based on various factors, but customer stratification has long been an unexplored area for most distribution companies. Not anymore. At last, that gap is filled by this first-of-its-kind research study, Customer Stratification: Best Practices for Boosting Profitability.
Sales and Marketing Optimization: Developing Competitive Value Propositions in Distribution
Senthil Gunasekaran, Pradip Krishnadevarajan, F. Barry Lawrence, Ph.D.
Sales and Marketing Optimization: Developing Competitive Value Propositions in Distribution is a first-of-its-kind, best practices study that focuses on aligning customer needs, sales force priorities, and wholesaler-distributor objectives to maximize value creation.
5 Fundamentals for the Wholesale Distribution Sales Manager
Tim Horan, Steve Deist
This book, by Tim Horan and Steve Deist, offers a practical but powerful approach for taking your sales force to the next level. It includes key concepts, practical ideas, and real-world stories taken from the front lines of wholesale distribution. This book will give you the essential leadership skills to keep your career and your business moving ahead and performing at higher levels.
Value Creation Strategies for Wholesaler-Distributors
Steve Deist, Mike Marks, Mike Emerson
In Value Creation Strategies for Wholesaler-Distributors, authors Steve Deist, Mike Marks, and Mike Emerson provide highly actionable insights about how wholesaler-distributors can use a market-driven strategy to increase enterprise value for customers and shareholders.
What's Your Plan? Smart Salesforce Compensation in Wholesale Distribution
Mike Marks and Mike Emerson
According to authors Mike Marks and Mike Emerson in their book, What’s Your Plan? Smart Salesforce Compensation in Wholesale Distribution, there is absolutely no relationship between your sales incentive plan and your likely gain or loss in market share.
Working at Cross-Purposes: How Distributors and Manufacturers Can Manage Conflict Successfully
Mike Marks
It takes a long time to develop good distributor-supplier relationships; unfortunately, it only takes a short time to destroy them. Best seller Working at Cross-Purposes, written by Mike Marks, Tim Horan, and Mike Emerson, takes a look at what really drives these relationships, how often they go bad, and why.
5 Fundamentals for the Wholesale Distribution Branch Manager
Jim Ambrose
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This 5 Fundamentals for the Wholesale Distribution Branch Manager, Second Edition is the classic step-by-step guide to helping branch managers improve their business and leadership skills. “If winning means profitable market share and profitable market share growth, then developing the branch manager is essential to a company’s success,” he says. |
Facing the Forces of Change: Reimagining Distribution in a Connected World
Guy Bissett
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Facing the Forces of Change® is the only major research study analyzing the future of wholesale distribution within multiple lines of trade. Since its inception in 1982, the landmark Facing the Forces of Change® series continues to provide insights about the overall future of wholesale distribution and the role of wholesaler-distributors. |
The Little Black Book of Strategic Planning for Distributors
Brent Grover
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Brent Grover’s latest book on the wholesale distribution industry, The Little Black Book of Strategic Planning for Distributors, is published by Modern Distribution Management. This is a concise book covering the critical pieces of creating a strategic plan for a wholesale distribution company including case studies, exhibits and end-of-chapter questions for your management team. |
Pricing Optimization: Striking the Right Balance for Margin Advantage
Pradip Krishnadevarajan, Senthil Gunasekaran, F. Barry Lawrence, Ph.D., Brijesh Rao
Forward-thinking wholesaler-distributors who strive for above-average returns in the “New Normal” by leveraging pricing optimization best practices that are rooted in sound analytics must read Pricing Optimization: Striking the Right Balance for Margin Advantage!
Profit Myths in Wholesale Distribution
Al Bates
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Al Bates of Profit Planning Group has spent more than 30 years analyzing distributor financial statements. His findings boil down to this conclusion: Much, and possibly even most, of what distribution managers know about improving profitability is wrong. Good economic times mask this fact, while challenging times make this fact absolutely dangerous! |
Strategic Pricing For Distributors: Tools and Rules for Building Higher Margins
Brent Grover
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Experience shows that most distributors are leaving at least two percentage points of gross trading margin on the table. This translates into 2% of total sales. Many companies can ultimately achieve more. The improvement is attainable fairly quickly and has proven to be sustainable. Two percent is the difference between mediocre profit results and stellar performance! |
In Search of the Perfect Customer
Brent Grover
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As wholesaler-distributors operate in today’s economy, they must protect their most profitable, high-growth potential customers and avoid squandering their precious resources. If your sales compensation plan and other policies encourage your staff to misspend their time and your resources on the wrong customers, now is the time to act. If your company is overlooking opportunities to make money and stop profit leakage, this is the book for you! |
