Complete Story
11/13/2026
012. Smart Plant on the Dock: Keeping Tribal Knowledge Alive While AI Runs the Warehouse
Instructor: Lisa Ryan, CSP
1:30 PM - 4:30 PM
Distribution centers are automating faster than they're documenting what their best people actually know. The counter rep who remembers which customer always needs the rush order. The forklift operator who can hear a bearing going bad before the sensor flags it. AI can capture that knowledge. It can't replace the judgment behind it. This session gives distribution leaders a framework for capturing tribal knowledge before automation rolls in. Not after the veteran who holds it walks out the door. We'll cover where AI genuinely helps (voice-guided training, agentic systems trained on your own people's expertise) and where it can't touch the human judgment that keeps freight moving and customers loyal. Leaders leave with a simple audit they can run the following Monday: who on their team is one retirement away from taking irreplaceable knowledge with them, and what to do about it this quarter.
Bookstore
Emotional Intelligence for Sales Success
Colleen Stanley
In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.
Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance - and your success.
