046. Decoding Your Customers! Perfecting the Customer Experience in Four Simple Steps
Instructor: Jeff Havens (New to UID)
Level of Complexity: Intermediate
8:00 AM - 9:30 AM
Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds. Jeff takes a vastly different approach by concentrating on the human behaviors that have brought the customer experience to where it is today, then synthesizes those behaviors into four simple realities that provide a clear vision for how to move forward. Decoding Your Customers will answer why customers behave the way they do and how you can meet their needs – not only today, but into the foreseeable future as well. You’ll walk away with a better understanding of customer psychology and how to adjust your business accordingly. Jeff will give you serious solutions in a seriously funny way. It turns out that crafting a winning customer experience strategy isn’t as scary or unpredictable as others may have made it seem.
You have the best sales team, the latest technology, information, and education, yet only 53% of sales representatives are meeting or exceeding their quotas. The one-piece most sales leaders neglect is hiring for and developing Emotional Intelligence skills.
Learn how emotional intelligence and the developing critical soft skills required for relationship-building outperform yet more sales technology and fad techniques.