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10/12/2021

046. Decoding Your Customers! Perfecting the Customer Experience in Four Simple Steps

Instructor: Jeff Havens (New to UID)

Level of Complexity: Intermediate
8:00 AM - 9:30 AM

 

Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds. Jeff takes a vastly different approach by concentrating on the human behaviors that have brought the customer experience to where it is today, then synthesizes those behaviors into four simple realities that provide a clear vision for how to move forward. Decoding Your Customers will answer why customers behave the way they do and how you can meet their needs – not only today, but into the foreseeable future as well. You’ll walk away with a better understanding of customer psychology and how to adjust your business accordingly. Jeff will give you serious solutions in a seriously funny way. It turns out that crafting a winning customer experience strategy isn’t as scary or unpredictable as others may have made it seem.

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Emotional Intelligence for Sales Leadership

Colleen Stanley

Cs High Performancec Teams BookYou have the best sales team, the latest technology, information, and education, yet only 53% of sales representatives are meeting or exceeding their quotas. The one-piece most sales leaders neglect is hiring for and developing Emotional Intelligence skills.

Learn how emotional intelligence and the developing critical soft skills required for relationship-building outperform yet more sales technology and fad techniques.