Complete Story
09/27/2025
037. Leading Change (Closing Keynote)
Instructor: Steve McClatchy
Level of Complexity: Intermediate
11:15 AM - 12:30 PM
CLOSING KEYNOTE
Team Leadership & Leading Change
Align Systems, Lead Change and Drive Improved Results
Vision, mission, values & goals are essential for a team to stay focused and on track. But even more important are the systems, processes, structure and decision making that bring them to life. Management and leadership are very different from one another. Both are vital to the success of a team but each yields different results. In this thought provoking and inspirational presentation, you will learn when your team needs management from you and when your team needs leadership.
Leadership means improvement and improvement means change. Being able to successfully introduce improvement, manage resistance and gain commitment to change is a core competence needed to be a successful leader. If you are interested in creating a world-class team that is committed to improving quality and speed and embraces change this is a “don’t miss” presentation.
- Introduce improvement, manage resistance, and gain commitment to change.
- Correct misalignments and remove obstacles in the way of the team’s success.
- Keep the team motivated and focused on producing measurable results.
- Create a compelling team purpose, list of values and team goals.
- Lead during times of crisis and be a consistent role model that leads with integrity.
Bookstore
Emotional Intelligence for Sales Success
Colleen Stanley
In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.
Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance - and your success.
