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01/31/2023

Thank You Very Much: Gratitude Strategies to Create a Workplace Culture that ROCKS!

Lisa Ryan

 

Gratitude is a powerful force in our personal lives, and it can also be a "gateway drug" to creating a more empathetic workplace. Four simple words – "Thank you very much" can make all the difference.

Research studies define APPRECIATION as "seeing the positives in events, experiences, or other people." However, GRATITUDE takes it one step further in that gratitude acknowledges that the good things that happen to us are often a result of forces outside of ourselves, mainly stemming from other people's efforts.

You will also learn through several case studies of leaders and their efforts to create a workplace culture that ROCKS! Finally, each chapter ends with ideas that you can implement as an individual, a manager, and an organization.

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The Credit Overlord's Guide to Credit & Collections

Thea Dudley

The Credit Overlord's Guide to Credit & Collections

Being responsible for the credit and collections function in the construction industry is never any little kid's dream. But somebody's got to do it.

 

In The Credit Overlord's Guide to Credit & Collections, Thea Dudley presents an honest, open, and often hilarious account of her journey through opening contractors with credit lines, collecting, or chasing the payments, managing sales reps, teams and bosses.

 

Dudley shares her insights into succeeding in keeping your business cash flow moving while still salvaging the customer. She offers practical advice for protecting and collecting your money — written in plain, straightforward language that helps connects the dots. This is a must-read guide for anyone in the construction and building material industry.

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