Gratitude is a powerful force in our personal lives, and it can also be a "gateway drug" to creating a more empathetic workplace. Four simple words – "Thank you very much" can make all the difference.

Research studies define APPRECIATION as "seeing the positives in events, experiences, or other people." However, GRATITUDE takes it one step further in that gratitude acknowledges that the good things that happen to us are often a result of forces outside of ourselves, mainly stemming from other people's efforts.

You will also learn through several case studies of leaders and their efforts to create a workplace culture that ROCKS! Finally, each chapter ends with ideas that you can implement as an individual, a manager, and an organization.