Ken is 1/2 digital strategist, and 1/2 ops accelerator with 20+ years of helping organizations grow revenue and avoid costs with digital. He founded HATCH to help organizations digitally transform cost-efficiently by correlating digital investment to financial KPIs. His philosophy is that when you humanize the digital experiences of employees, customers, and candidates, financial growth is a natural byproduct. Thus, he created 4 distinct subsidiaries under the HATCH quantified banner: HATCH quantified CX, HATCH quantified HR, HATCH quantified IT and HATCH quantified AI. Why? Because these are the 4 operational disciplines needed to transform. Digital transformation is not about technology. It is about people.
Facing the Forces of Change® is the only major research study analyzing the future of wholesale distribution within multiple lines of trade. Since its inception in 1982, the landmark Facing the Forces of Change® series continues to provide insights about the overall future of wholesale distribution and the role of wholesaler-distributors.