044. P.I.V.O.T. - Strategic & Tactical Leadership through a Crisis to Grow Your Business
Instructor: Mary Kelly, Ph.D., Commander, US Navy (ret)
Level of Complexity: Intermediate
8:00 AM - 9:30 AM
Do you know the 6 stages of responses during a crisis? When facing a crisis, most people remain in stages 1-4 of the 6 stages. This is normal and instinctive as people move to protect what is closest to them. There is a silver lining. Every crisis is a catalyst for innovation, creativity, invention, and advancement. This is why leaders have to be in stages 5 and 6. Stages 5 and 6 is where leaders find the opportunities.
In this engaging and entertaining program, Mary uses lessons from the Gulf Wars and 9-11 to get us through the painful aspects of our challenges, embrace change, and turn disruption into evolution. *How can we move our mindset into stages 5 and 6? *How do we brainstorm to find the opportunities? *How do we provide the right leadership that allows our people to thrive during adversity? *How do we encourage creative problem-solving to increase profitability?
You have the best sales team, the latest technology, information, and education, yet only 53% of sales representatives are meeting or exceeding their quotas. The one-piece most sales leaders neglect is hiring for and developing Emotional Intelligence skills.
Learn how emotional intelligence and the developing critical soft skills required for relationship-building outperform yet more sales technology and fad techniques.