Complete Story
10/12/2021
037. Personnel Productivity Improvement: How to Practice No Surprise Management
Presenter: Kathy Newton, Ph.D.
Level of Complexity: Intermediate
1:00 PM - 4:30 PM
In the follow up to Personnel Productivity Improvement: Strategic Recruitment & Onboarding, you will continue with the systems approach to maintaining a productive work environment for your employees. Learn why no-surprise management is important for your effectiveness as a manager. This course will help you manage ongoing change and conflict, as well as provide you the best training tools for advancing your workforce. Lastly, we will discover why you can never tolerate poor management.
Bookstore
The Credit Overlord's Guide to Credit & Collections
Thea Dudley
Being responsible for the credit and collections function in the construction industry is never any little kid's dream. But somebody's got to do it.
In The Credit Overlord's Guide to Credit & Collections, Thea Dudley presents an honest, open, and often hilarious account of her journey through opening contractors with credit lines, collecting, or chasing the payments, managing sales reps, teams and bosses.
Dudley shares her insights into succeeding in keeping your business cash flow moving while still salvaging the customer. She offers practical advice for protecting and collecting your money — written in plain, straightforward language that helps connects the dots. This is a must-read guide for anyone in the construction and building material industry.
