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020. Leading Relationships

Instructor: Steve McClatchy

Level of Complexity: Foundational
8:00 AM - 11:30 AM

Communicate Effectively, Resolve Conflict, Hold Others Accountable & Lead High Performance Business Relationships If you are in business today you are in the business of relationships.  The skills of communicating effectively, working with diverse multi-generational teams, setting expectations, giving and receiving feedback, gaining commitment, resolving conflict, and getting others to follow through can be the most important skills you will ever develop as a leader.  In this presentation you will learn the keys to success in each of these areas and how to build relationships strong enough to handle the pressures and tensions inherent in creating, building, leading, and sustaining a fast-changing, high-performance organization.  This presentation is guaranteed to change the way you work, interact, communicate, solve problems, and accomplish work through others. 

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5 Fundamentals for the Wholesale Distribution Branch Manager

Jim Ambrose

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This 5 Fundamentals for the Wholesale Distribution Branch Manager, Second Edition is the classic step-by-step guide to helping branch managers improve their business and leadership skills. “If winning means profitable market share and profitable market share growth, then developing the branch manager is essential to a company’s success,” he says.

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