10/15/2020

006. How to Keep Your Top Talent from Becoming Someone Else’s

Instructor: Lisa Ryan

Sunday, March 14, 2021, 8:30 – 11:45 a.m.

It’s no secret. Your best employees have the power to take their skills to your competition. Your favorite customers can source products and services from anywhere in the world at the click of a button. The bottom line is that you are faced with an enormous challenge: keeping your top talent and best customers from becoming someone else’s! In times of high unemployment, it’s even more important for you to retain the key people who keep your distribution center running. Your best people not only know your business, they know how to get results - and they are difficult to replace. Research shows that 68% of customers stop doing business with a company because they feel ignored, unappreciated or taken for granted. If your employees aren’t engaged, your customers won’t be either.

Lisa Ryan

Lisa Ryan, CSP, helps organizations develop employee engagement strategies that keep their top talent from becoming someone else’s. Lisa is a Certified Speaking Professional and best-selling author of ten books, including “Manufacturing Engagement: 98 Proven Strategies to Attract and Retain Your Industry’s Top Talent.” During her twenty-plus year sales career, Lisa spent 13 years in industrial distribution, including seven years in the welding industry – and yes, she does weld. Lisa is a proud Cleveland native and received her MBA from Cleveland State University. She has been blissfully married to Scott since 1996 and they are the proud parents of two very spoiled cats.