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10/15/2020
032. Personnel Productivity Improvement: How to Practice No Surprise Management
Instructor: Kathy Newton, Ph.D.
Tuesday, March 16, 2021, 1:00 – 4:30 p.m.
In this follow-up to Personnel Productivity Improvement: Strategic Recruitment & Onboarding, we will continue with a systems approach to maintaining a productive work environment for your employees. Dealing with Change and Conflict, as well and training and using feedback to improve performance will be covered in detail. You’ll also get a checklist for “Is this employee salvageable?”
Kathryne A. Newton, Ph.D.
Kathy is a Professor, Supply Chain and Sales Engineering Technology and Associate Dean for Graduate Programs and Faculty Success, Purdue Polytechnic Institute at Purdue University. She also serves as Advisor for the University of Innovative Distribution Executive Management Conference, appointed September, 2005.
Bookstore
Emotional Intelligence for Sales Success
Colleen Stanley
In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.
Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance - and your success.
