032. Personnel Productivity Improvement: How to Practice No Surprise Management
Instructor: Kathy Newton, Ph.D.
Tuesday, March 16, 2021, 1:00 – 4:30 p.m.
In this follow-up to Personnel Productivity Improvement: Strategic Recruitment & Onboarding, we will continue with a systems approach to maintaining a productive work environment for your employees. Dealing with Change and Conflict, as well and training and using feedback to improve performance will be covered in detail. You’ll also get a checklist for “Is this employee salvageable?”
Kathryne A. Newton, Ph.D.
Kathy is a Professor, Supply Chain and Sales Engineering Technology and Associate Dean for Graduate Programs and Faculty Success, Purdue Polytechnic Institute at Purdue University. She also serves as Advisor for the University of Innovative Distribution Executive Management Conference, appointed September, 2005.
Paul Reilly, Tom Reilly
“Value” is about more than just price. Good salespeople understand that and know what differentiates their products from that of competitors. In the first edition of Value-Added Selling, industry guru Tom Reilly tackled the most common problem that salespeople faced: overcoming customer concerns about pricing. That book went on to become the global, go-to guide for value-added selling. Since then, the industry–and the world―has changed dramatically. Developments in technology, including price comparison apps and search engines, now provide consumers with more information than ever, making it much harder to value and sell your product. Additionally, millennials, who now comprise the largest population in the workforce, prefer to do things differently than prior generations. This updated fourth edition of Reilly’s classic guide examines the latest trends and technology that have impacted the market and provides expert advice on leveraging current technology to increase sales.
Value-Added Selling, 4th Edition offers proven strategies and tactics to help you not only close more sales but improve repeat business without compromising on price. You’ll learn how to anticipate the needs, wants, and concerns of buyers from the very beginning of the sales process. The book shows how to compete more profitably by selling value, not price.