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015. Branch and Operations Effectiveness for Distributors - Part 1 ***FULL

Instructor: Michael E. Workman, Ph.D.

Read more about Michael E. Workman, Ph.D. 

Monday, March 11, 2019
1:00 pm – 4:30 pm

(this is an afternoon course, you will need to select a morning course as well)

Full Course Description:

As merchant wholesalers, the functions of distribution are well defined. They include physical distribution, operations, purchasing, sales, and various forms of service. Branch management historically focused on cost control, inventory control, technology implementation and utilization, multiple and varied sales functions, supplier interface, scheduling, and people development and management—including recruitment, retraining, and team building.

Today and tomorrow, all those functions remain relevant, but priorities change with strategies, output changes with tactics, and uncertainty amplifies the manager’s decision-making abilities.

In this first session we’ll examine the interaction of the basic functions, methods for prioritizing and measuring branch output, techniques for becoming more effective at demand creation and demand response, and provide options for personal and professional growth.

 Overall Rating: 4.8/5


"The most excellent speaker/teacher so far. Mike Workman is engaging and thought provoking. Wish I could carry him to our place of business." (Operations Manager)

"Extremely useful, practical information. Gave examples that made sense and used humor to keep the class interested and lively. Best instructor at UID" (Distribution Manager)

"Lots of great ideas generated from this class." (Operations Manager)

"I enjoyed this session. Dr. Workman is a very good teacher that keeps your attention and is very straight forward. Learned a lot of financial and inventory topics needed to know and much more." (Branch Manager)

"I would want to continue learning from Mr. Workman. I think he has the knowledge and life experience to teach. I learned how to become a better manager and person. "(Operations/Branch Manager)

At the end of each session we asked the attendees to review and rate each course. These reviews are anonymous so we can only provide their job titles. Ratings are based upon the benefit of the course, quality of the course, instructor expertise, ability to communicate and quality of visual aids and are rated on a scale of 1-5.

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