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006 The Successful Manager’s Communication Toolkit (Full)

Presenter: Linda Larsen

Date: Sunday, March 8, 2020

Time: 8:00-11:30 am 

Level of Complexity:

Course Description: This fast-paced content-rich workshop focuses on how to build meaningful, mutually beneficial relationships by the continued improvement of how you communicate - verbally, non-verbally, via email, telephone and, of course, face-to-face. This holistic approach will help you build a team comprised of individuals who are equipped with the mindset and the skillset they need in order to be highly productive, quickly solve problems and provide stellar customer service. You will leave with tools to help you be a more effective listener, ask for a behavior change, give constructive feedback, and communicate more effectively.

Learning Objectives:

  • Examine the elements of effective listening, model the process, and identify the common barriers to effective listening
  • Evaluate various “exit lines” that allow you to postpone a confrontation until emotions are in check.
  • Contrast effective and ineffective ways to give constructive feedback to someone
  • Distinguish between the three types of learning styles

aeaLinda Larsen, BSW, MFA, CPAE

Linda is one of only 232 people world- wide to be inducted into the Speaker Hall of Fame®, joining such notables as General Colin Powell, President Ronald Reagan and Brian Tracy. She has been a featured presenter for over 1,000 conferences and meetings worldwide for groups such as Jaguar Cars, the Kuwait Women’s Leadership Summit and McDonalds.

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Old Dog, New Clicks: Online Industrial and B2B Marketing Know-How for the 21st Century

Bob DeStefano

Olddognewclicks Sample 1Two big, related dynamics are changing the field of industrial and B2B marketing: It's an ever-younger crowd with a penchant for the wired and the wireless, and they don't enjoy phone sales calls. They're likely to Google you first, pop over to your website, then check out your social media accounts. How will they find you? What will they find when they do?

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