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006 The Successful Manager’s Communication Toolkit (Full)

Presenter: Linda Larsen

Date: Sunday, March 8, 2020

Time: 8:00-11:30 am 

Level of Complexity:

Course Description: This fast-paced content-rich workshop focuses on how to build meaningful, mutually beneficial relationships by the continued improvement of how you communicate - verbally, non-verbally, via email, telephone and, of course, face-to-face. This holistic approach will help you build a team comprised of individuals who are equipped with the mindset and the skillset they need in order to be highly productive, quickly solve problems and provide stellar customer service. You will leave with tools to help you be a more effective listener, ask for a behavior change, give constructive feedback, and communicate more effectively.

Learning Objectives:

  • Examine the elements of effective listening, model the process, and identify the common barriers to effective listening
  • Evaluate various “exit lines” that allow you to postpone a confrontation until emotions are in check.
  • Contrast effective and ineffective ways to give constructive feedback to someone
  • Distinguish between the three types of learning styles

aeaLinda Larsen, BSW, MFA, CPAE

Linda is one of only 232 people world- wide to be inducted into the Speaker Hall of Fame®, joining such notables as General Colin Powell, President Ronald Reagan and Brian Tracy. She has been a featured presenter for over 1,000 conferences and meetings worldwide for groups such as Jaguar Cars, the Kuwait Women’s Leadership Summit and McDonalds.

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The Sell Process

Don Buttrey


If you want to get action, you must become a master of the interaction.
Tactical pre-call planning is vital before sales interactions - and this book provides a practical framework to help you prepare and execute highly effective selling! This is an easy read - that clearly provides significant direction and skill for all sales and sales support professionals who interact daily with customers.


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