035. The Successful Manager's Toolkit
Instructor: Linda Larsen, CSP, CPAE
Wednesday, March 13, 2019
1:00 pm – 4:30 pm
(this is an afternoon course, you will need to select a morning course as well)
Full Course Description:
You wouldn’t dream of undertaking any kind of a building project without a complete tool kit to insure the job is done correctly. And this is especially true if your goal as a manager is to build a team that is positive and highly productive, quickly solves problems and provides stellar customer service. In this fast-paced, workshop you will get all the tools you need to dramatically improve your bottom line. You’ll leave knowing how to provide the kind of service that will create loyal, happy customers for life and make them want to scream your praises to anyone who will listen.
You’ll learn how to think in more innovative and creative ways in order to find solutions to many of your most annoying challenges. You’ll also discover how to effectively deal with your most difficult employees and customers and de-escalate disagreements before they become problematic.