(this is a morning course, you will need to select an afternoon course as well)
This half day course is all about building a profitable branch location. Managers of these locations need to understand how to lead their team down the path of profitability. It starts with getting everyone on the same page so that the location can provide a superior customer service experience. At the same time, the manager needs to be accountable to the asset they have responsibility over. This is the balancing act of every effective branch manager. In this session, we will cover the basics of coaching, managing, and driving your way to profitable location growth.
Overall Rating: 4.5/5
"Large quantity of “AH-HA” moments. Customer profitability assessment blew my mind; And will change the way I work. Thank you." (Branch Manager)
"Very thought provoking and excellent tools." (CEO)
"I left with some great ideas on how to manage people and customers." (Sales Manager)
"Gave me a lot of new tools as a new branch manager." (Branch Manager)
"Very interesting examples. He had good knowledge in real world, practical methods." (Vice President)